Just a week or two ago, I got a DVD mailed (I think) from Netflix on a Saturday. Up until now (understandably) they processed only during weekdays. If your returned DVD arrived on Saturday, it wasn’t processed until Monday. Again, understandable. Still, as a client of long standing, I was surprised, and pleasantly so, to recieve a shipping notice last Saturday. Unless this was a glitch of some sort, it looks like they’re working to speed up shipments.
Indicating that this may be so, the latest film in my queue wasn’t available at my local Netflix branch, so they were sending it from a branch further away. They generally send a notice when this happens so that you’ll be apprised that it will take a few days longer to arrive. Today, I recieved such a notice, but this time, since my DVD would be a little late in arriving, they moreover sent me a fourth DVD (I’m on the three at a time plan) to tide me over until my other disc arrived. This appears to be completely free of charge.
I have to say, Netflix seems on a drive to improve their service, and kudos to them. Imagine if other companies tried this wacky tact. Color me extremely pleased.
